Privacy policy

Last updated: March 4, 2026

This Privacy Policy describes how Sanveo Global, UAB (“SANVEE”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.sanvee.co, www.sanvee.eu, www.sanvee.lt and related domains (the “Website”).

1. Data Controller

Sanveo Global, UAB

Company code: 307133020

VAT number: LT100017754413

Registered company address: Partizanų g. 61-806, LT-49282 Kaunas, Lithuania

Email: info@sanvee.co

We act as the data controller for personal data collected through the Website.

2. Personal Data We Collect

A. Information You Provide Directly

• Full name

• Billing address

• Shipping address

• Email address

• Phone number

• Payment details (processed securely via third-party providers)

• Order history

• Communications with customer support

• Product reviews

• Photos or videos submitted with reviews

• Social media usernames if you tag @sanvee.co or authorize reposting

B. Automatically Collected Information

• IP address

• Device type

• Browser type

• Time zone

• Website usage behavior

• Referring website

• Cookies and tracking technologies

C. Marketing & Profiling Data

• Email subscription status

• SMS subscription status (if applicable)

• Interaction with marketing emails

• Ad interaction data (Meta, Google, etc.)

• Behavioral data used for personalization

3. User-Generated Content (UGC)

If you submit reviews, upload photos or videos, tag @sanvee.co, or otherwise authorize us to repost your content:

We may process:

• Your name or username

• Your image or likeness

• Your social media handle

• Your statements regarding product experience

Legal basis (EU residents):

• Consent

• Legitimate interest (brand promotion and marketing)

You may request removal of your content at any time by contacting info@sanvee.co.

We do not use UGC to make medical claims.

4. Legal Bases for Processing (EEA Customers)

For customers in the European Economic Area, we process personal data under:

• Performance of a contract

• Legal obligation

• Legitimate interest (fraud prevention, marketing, website security)

• Consent (cookies, email marketing, UGC publication)

You may withdraw consent at any time.

5. How We Use Your Information

We use personal data to:

• Process and fulfill orders

• Deliver products

• Provide customer support

• Send transactional emails

• Detect and prevent fraud

• Improve website performance

• Personalize marketing

• Comply with legal obligations

• Publish authorized reviews and UGC

• Conduct advertising and remarketing campaigns

We do not sell personal data.

6. Payment Processing

Payments are processed securely via:

• Shopify Payments

• PayPal

We do not store full credit card details.

Payment providers process your data according to their own privacy policies.

7. Third-Party Service Providers

We use third-party service providers including:

• Shopify (e-commerce platform)

• Loox (reviews management)

• Meta (Facebook & Instagram advertising)

• Google Ads

• Email marketing platforms (e.g., Klaviyo, Omnisend)

• Analytics providers

These providers may process personal data under contractual safeguards.

8. Cookies & Tracking Technologies

We use cookies to:

• Enable core functionality

• Analyze traffic

• Personalize content

• Deliver targeted advertisements

EU visitors:

Non-essential cookies are activated only after consent.

You can manage preferences via our cookie banner.

9. Automated Decision-Making & Profiling

We may use automated tools for:

• Fraud detection

• Ad personalization

• Marketing segmentation

You may object to profiling by contacting us.

10. Data Retention

We retain personal data:

• As long as necessary to fulfill contractual obligations

• As required by tax and accounting laws

• Until consent is withdrawn (marketing)

• Until UGC removal is requested

We may anonymize data for analytical purposes.

11. International Data Transfers

Your personal data may be transferred outside the EEA, including to the United States.

Where required, we implement safeguards such as:

• Standard Contractual Clauses

• Adequacy decisions

• Data processing agreements

12. Your Rights (EU Residents)

You have the right to:

• Access your data

• Correct inaccuracies

• Request deletion

• Restrict processing

• Object to processing

• Data portability

• Lodge a complaint with a supervisory authority

To exercise rights, contact info@sanvee.co.

13. California Privacy Rights (CCPA/CPRA)

California residents have the right to:

• Know what personal data we collect

• Request deletion

• Request correction

• Opt-out of sale or sharing

We do not sell personal data.

Requests may be submitted to info@sanvee.co.

14. Children’s Privacy

Our Website is not intended for individuals under 18 years of age.

We do not knowingly collect personal data from minors.

15. Data Security

We implement appropriate technical and organizational safeguards.

However, no online transmission is completely secure.

16. Third-Party Links

We are not responsible for privacy practices of third-party websites.

17. Changes to This Policy

We may update this Privacy Policy at any time.

Changes will be posted with an updated revision date.